Frequently Asked Questions
Everything you need to know about working with Tuqco Natural Stone.
What types of natural stone do you supply?
We supply natural stone mosaics and tiles in marble, travertine and limestone, with a small selection of onyx. Our stone is quarried and produced in Turkey.
How do I request a physical sample of a stone?
Samples are free for trade account holders. Register for a trade account, and once it is approved, click 'Add Free Sample' on any product and send your request from the Samples page. We confirm dispatch by email.
How long does delivery take?
Stock held in our UK warehouse ships in 1–3 days. Stock held in Turkey or Germany takes 6–10 weeks. Each product page shows the lead time for every size. Bespoke orders are made to order, and we confirm the lead time with your quote.
Can I see the stone before I order?
Yes. Order free samples to see the colour, veining and finish in your own space before you specify. Natural stone varies from batch to batch, so a sample shows the typical range rather than the exact pieces you will receive. For larger projects, ask us about the current batch before you order.
Do you offer bespoke production?
Yes. Alongside our standard range, we can produce mosaics and tiles in custom sizes, patterns and finishes for your project. Send us your requirements and quantities through our Contact page and we will come back with a quote.
Which surface finish is most durable for high-traffic areas?
For high-traffic areas, honed, brushed or tumbled finishes are the most practical, as they hide minor scratches and wear. Polished finishes give a striking, high-end look but show wear sooner and need more maintenance in heavy-footfall zones.
Are your natural stones sustainably sourced?
Sustainability and ethical sourcing are core to Tuqco Natural Stone. We partner exclusively with quarries that employ responsible extraction techniques, minimize environmental disruption, and support their local communities. More details can be found on our Sustainability page.
Still have questions?
Our team is happy to help with any enquiry about materials, sourcing or project support.
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